Get In Touch

We're Here to Help

Questions about your order, a product, or anything else? Our UK-based support team replies within 4 hours, Monday to Saturday.

How to Reach Us

Choose the method that works best for you. We'll always get back to you fast.

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Email Support

hello@deepwave.co.uk

We reply within 4 hours during business hours. Complex issues resolved within 24h.

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Live Chat

Available on this page

Mon–Sat, 9am–6pm UK time. Instant answers for simple questions.

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Order Issues

Use the form →

Include your order number so we can pull it up instantly. Fastest resolution time.

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Business Hours

Mon–Sat, 9am – 6pm

UK time. We aim to reply to weekend enquiries by 10am Monday.

Support team is online now. Average response: 2 hours.

Send Us a Message

Fill in the form below and we'll get back to you within 4 business hours.

Quick Answers

Most questions are answered here — might save you the wait.

Where's my order?

You'll receive a tracking email within 24 hours of despatch. Orders placed before 2pm are sent same day. Check your spam folder if you haven't received it.

Can I return my order?

Yes — 30-day no-quibble returns on all products. Email us with your order number and we'll send a free return label. Refunds processed in 3–5 days.

How does the warranty work?

All products carry a 12-month manufacturer's warranty. Contact us with proof of purchase and we'll replace or refund any defective item. No questions asked.

Are the earbuds compatible with my phone?

Yes — all Deepwave products use Bluetooth 5.3, compatible with every modern iPhone, Android, iPad and laptop. Connects in seconds.